Update: 17 August 2021. Alert Level Four

Our thoughts go out to our entire community, friends, families and those who work with us during this unprecedented time. Following on from the Government’s announcement of  Alert Four COVID-19, Farmer Autovillage will be closed until Tuesday 30th August and will re-open contactlessly on Wednesday 1 September.

Our team are on call to help. Please contact our team directly via phone call.

Servicing & Repairs.

If you have a booking for any of our services between 18-31 August, our team will need to get you booked back in. We are currently taking bookings from Wednesday 1 September. Contact any of the team below via phone or email us at bookings@farmerautovillage.co.nz
Our team will get back to you as soon as possible.

Nissan, Subaru, Jeep, Ram, MG, HAVAL & GWM: Phone Laurie 0279054841
Volkswagen, Audi, Skoda: Phone Dave Dijk 0295713615
Farmer Autovillage Service Bookings: Phone Kristina Cowan 0275708777
Farmer Autovillage Coromandel Service bookings: Phone Brent Willcocks 0275283337
All other / emergency: Phone Group Service Manager Bevan  0295713612

Future Bookings

We are currently accepting servicing bookings from Wednesday 1 September onwards. You can do this online, anytime, from the comfort of your home. Please keep checking our website for the latest information and we will communicate any booking updates should this date need to change.

Please contact your emergency roadside assist number for breakdown support. For those not covered by roadside assistance, please try contact the New Zealand AA on 0800 500 222.

Sales

Our online dealership (website) will continue to stay open and you can browse our stock anytime. Our sales team have access to emails during this time and will respond to your enquiry as soon as they can. They are more than happy to answer any questions via email, text, or video until our services can resume.

Finance

During this time, our finance team have access to emails and will respond to you as soon as they can.  If your query is in regards to a transaction still in progress, please email us on finance@farmerautovillage.co.nz For urgent support please visit our finance page here

General support

We assure you that our team is taking all the necessary actions to assist in reducing the impact.  For any urgent questions, please contact us on info@farmerautovillage.co.nz

 We wish you all to stay safe and take care of one another.

Kia Kaha,
Farmer Autovillage

Essential Services & Vehicle Maintenance.

While Farmer Autovillage is closed during the lockdown, our team are still standing by to assist you in certain circumstances. Below is important information that will help with any questions that you might have during this time. If your vehicle has broken down and it is in an emergency please call your vehicles emergency line (located on the sticker on your window screen).

Repairs
We are allowed to repair any vehicle being used for an essential service. This includes essential worker’s vehicles but also private vehicles that are required to be used over this period (for example: to travel for groceries or medical supplies). This could be tyres/batteries/warning lights/brakes etc.

Servicing & Maintenance Work
We are not allowed to carry out service or preventive maintenance work – unless not doing so would impact on the safety and reliability of your vehicle. We consider this to be the point where your vehicle is 4,000 kms over the recommended service interval. We will reivew enquiries on a case by case basis and / or  recommend this work be postponed until Level Four is lifted.

Pre-book your service, repairs or Warrant of Fitness
We are currently accepting online service bookings from Tuesday, April 28th onwards. You can do this anytime, from the comfort of your home – scroll below and select your brand to start your online booking. We will communicate any booking updates should this date need to change.

Windscreen repairs or replacements
We can also help prepare your insurance claims for windscreen repairs or replacements during time.  Visit our windscreen page to request a call back and our team will get in touch.

Warrant of Fitness
NZTA consider all WOF’s to be valid currently, meaning no fines will be issued. They still require drivers to ensure vehicles are safe to be driven so a basic safety check should be completed regularly by the driver (tyre pressures and tyre tread depths, ensure lights and indicators are working etc). We are under instructions that no WOF work is to be completed at this time.

Contactless Servicing
We are strictly adhering to the Government Level Four protocols. Our team will use gloves and masks when working on any vehicle and will sanitise vehicle touch points before and after repair.  Vehicle drop off, pickup and payment will need to be fully contactless which we can help facilitate.

Our services during this time are by appointment only and there is no additional charge.

For all enquiries call or email
Bevan Sheppard  – Group Service Manager
Email: bevan@farmerautovillage.co.nz
Phone: 0295713612